How to make a return

1. Contact customer service to make a return request.

2. State your name, order number, and which product you wish to return.

3. For complaints, you must send photos of the defects in question, as well as the label on the wallpaper roll with the print number clearly visible.

4. We send you a return slip via email, which you print out.

   You then hand in the parcel to your postal agent.

5. We have a 14-day return policy, which applies from the date on which you receive your products up to and including the day on which you make a return request, in accordance with current consumer protection regulations.

6. The product to be returned must be shipped within 14 days from the date on which your return request was approved.

   This applies to unopened products.

7. For custom-made products and paint orders, the return policy does not apply.

8. Once we have received your returned goods, it can take up to 10 working days until the payment has been refunded to your account.

Please call UPS UK at 0345 1610016 to schedule pick-up at your convenience.

Rest of the world: Please call UPS in your country to schedule pick-up at your convenien

Wallpaper

Are you looking for a specific wallpaper but do not have an article number?

Send a picture of the wallpaper to customer service and we will assist you.

Batch number

All wallpaper rolls have a batch number or serial number on the label indicating colour dye and printing.

It is important that all rolls have the same batch number when hanging the wallpaper, as colour tone and pattern matching may differ between different prints.

Always check that all batch numbers are correct before hanging your wallpaper, and save the labels.

If you want to order wallpaper rolls from a specific batch, you can write this as a message when placing your order.

We reserve the right for products to sell out or be discontinued.

Wallpaper samples

We work hard to ensure that all images and colour descriptions of our wallpapers are accurate, but textures and shifts in metallic colours are not always fully visible in photos.

If you are unsure what the wallpaper looks like, we recommend ordering a sample before making your purchase.

Feel free to place the wallpaper samples on your wall for a few days to see how they look in different lighting conditions.

If you want to paint the other walls in a matching colour, we have paired the most popular wallpapers with suitable Wallpassion colours, which are shown on the product page.

How much wallpaper do I need?

Our requirement calculator measures full wall sizes and can calculate wallpaper needs even when pattern matching is required.

Save any leftover wallpaper in case sections need to be replaced in the future."

Photo Wallpapers and Murals

Our photo wallpapers and murals are produced with high-quality materials and printing. We offer a wide range that can be custom-made to fit your wall perfectly.

We recommend ordering your custom wallpaper with an extra 3–5 cm in both width and height to allow for margin during installation.

Our photo wallpapers are printed on non-woven material (also known as easy-up or quick-up).

The panel width is 50 cm.

If you would like the design mirrored or in black and white, you can specify this as a Comment when placing your order. There is no extra cost.

Please note that custom-sized photo wallpapers are produced specifically for your order and cannot be returned.

Our Wall paint

Our wall paint is a water-based paint certified with both the Nordic Swan Ecolabel and the EU Ecolabel.

It provides good coverage, is easy to apply, and delivers a beautiful matte finish (equivalent to gloss level 3).

This is a high-quality, washable paint available in all our colours.

NOTICE: All our paint is mixed/tinted to order and cannot be returned.

Tips for best results

Start by painting corners and edges with a brush.

Use a roller for larger areas.

Rinse the roller lightly with a little dish soap and water before use, then squeeze out the excess.
→ This reduces lint and helps the roller absorb more paint.

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Our Carpentry paint

Our carpentry paint is a high-quality water-based paint with excellent adhesion and coverage.

It has a matte appearance (equivalent to gloss level 15) – slightly glossier than our wall paint, carefully selected to give a refined finish.

Available in all our colours.

Tips for best results

Use a brush for the smoothest result.

For larger surfaces, you can apply the paint with a roller and then smooth it out with a brush – as long as you work quickly.

Mask off any surfaces you do not want painted, as this paint adheres very well.

Preparation

For untreated wood: prime with our woodwork primer.

For previously painted or treated surfaces: clean thoroughly and sand lightly before painting.

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Our Floor paint

Our floor paint is a high-quality water-based paint designed for indoor areas with light wear.

Perfect for stairs, parquet, or solid wood floors.

We do not recommend using it in damp environments such as garages or wet rooms.

Suitable for wood and concrete.

Wallpassion’s floor paint is an excellent lacquer paint and is available in all our colours.

Tips for best results

Use a roller for a fast and even result.

Paint edges and corners with a brush before rolling.

Ensure the surface is smooth, dry, and clean.

For lacquered/painted surfaces: clean and sand before painting.

For hard-waxed floors: remove all wax before painting.

For untreated surfaces: ensure the surface is completely clean and dry before starting.

Discover our floor paint and create beautiful, durable surfaces with high quality and long-lasting results!

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Our Ceiling paint

Our ceiling paint is a white, water-based paint intended for indoor use.

Suitable for plasterboard, concrete, plaster, wallpaper, or fibreboard.

Wallpassion’s ceiling paint offers high coverage and is easy to apply.

Want a colour other than white?
→ Use our wall paint!

Tips for best results

Use a roller for larger areas and a brush for mouldings, edges, and corners.

Roll in the same direction across the ceiling for an even pattern.

You can also finish by rolling lightly in the same direction for a smoother result.

SAFETY DATA SHEET

Wallpassion Wall Paint

Wallpassion Carpentry Paint

Wallpassion Ceiling Paint

Wallpassion Floor Paint

Wallpassion Primery Carpentry Paint

Wallpassion White Sealing Paint

Adhesive & Tools

You can purchase wallpaper adhesive and our wallpaper kit, which includes everything you need to hang your wallpaper.

Simply add the wallpaper kit at checkout.

We make sure you receive the correct adhesive and the right tools, regardless of which wallpaper you order.

The adhesive and tools we have selected are quality-tested and easy to use.

We also offer a carefully selected range of painting tools, suitable for wall paint, carpentry paint, floor paint, and ceiling paint.

How to Wallpaper

Wallpapering should be easy and enjoyable!

To make it as simple as possible for you to hang your wallpaper, we have created detailed guides for the most common wallpaper types, so you don’t need to search or wonder how to do it.

Non-woven wallpaper, also known as Easy-up or Quick-up, is the most common wallpaper type today.

The material is always stated on the product page and also on the label of the wallpaper roll.

In our wallpapering guides, you can read step-by-step instructions on how to hang non-woven wallpaper, paper wallpaper, vinyl wallpaper, and pre-pasted wallpaper, as well as how to prepare your walls in the best possible way before you start wallpapering.

How to hang non-woven wallpaper

How to hang paper wallpaper

How to hang pre-pasted wallpaper

Terms & Conditions

Application, Definitions and Interpretation

These terms and conditions will apply to the purchase of goods by you (hereby referred to as “the customer” or “you”) on the site www.wallpassion.co.uk.

The site and goods are provided by Wallpassion, registered under trading name L N Färg och Tapetbutik AB, registered under company number 556930-6722 at the Swedish Companies Registration Office (Bolagsverket).

Additionally, Wallpassion is registered in the United Kingdom with VAT number 371 6992 60.

L N Färg och Tapetbutik AB’s trading address is:
L N Färg och Tapetbutik AB
BOX 7242
SE-187 13 Täby
Sweden

(hereby referred to as “the supplier”, “Wallpassion”, “us” or “we”).

You can contact us via email at customerservice@wallpassion.co.uk or by telephone at +46 (0)8 261111.

These are the terms on which we sell goods to you. By ordering any goods available on our website, you agree to be bound by these terms and conditions. You can only purchase goods from the website if you are eligible to enter into a contract and are at least 18 years old.

Below follow explanations on how to interpret some of the terms used throughout these Terms & Conditions:

• Customer: both private individuals and individuals acting on behalf of their trade, business or profession.

• Contract: a legally binding agreement between you and Wallpassion for the supply of the goods ordered on our website.

• Delivery location: the customer’s premises or other location where the goods are to be supplied as set out in the order.

• Durable medium: a medium that allows information to be stored for future reference without enabling changes, for a sufficient period of time (e.g. email).

• Goods: the goods advertised on the website that we supply to you in the number and description set out in the order.

• Order: the customer’s order for the goods submitted following the process set out on the website.

• Privacy policy: the terms that set out how we deal with confidential and personal information received via the website.

• Website: www.wallpassion.co.uk.

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Basis of Sale

The order process is set out on the website. Each step allows you to check and amend any errors before submitting the order. It is your responsibility to ensure that you have used the ordering process correctly.

A contract will be formed for the sale of ordered goods only when you receive an email from us confirming the order (“order confirmation”). You must ensure that the order confirmation is complete and accurate and inform us of any errors immediately. We are not responsible for any inaccuracies in the order placed by you.

By placing an order, you agree to us providing confirmation of the contract by email containing all relevant information. The order confirmation will be provided within a reasonable time after the contract is made, and no later than delivery of the goods. We have a legal duty to supply the goods in conformity with the contract.

No variation of the contract, whether regarding the description of the goods, fees or otherwise, may be made after it has been entered into unless agreed in writing by both you and us.

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Price and Payment

The price of the goods and any additional delivery or other charges will be available on the website before the order is completed and will also be shown in the order confirmation.

Prices and charges include VAT at the rate applicable at the time of the order.

Payment Security

Payments are made via our payment provider partner Kustom. No payment fees are added. Terms apply to Kustom’s Pay Later services (invoice and instalments). Kustom processes customer information to deliver its services in accordance with its privacy policy.

The payment solution complies with all international security requirements, and Kustom is PCI certified (Payment Card Industry), ensuring that the payment service meets all internationally established standards for online card transactions.

We do not store any card details, and all transactions are conducted via encrypted transmission (SSL) to ensure that your information is handled in the safest possible way.

Your payment will be activated once we have dispatched your order.

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Goods

The description of the goods is as set out on the website, catalogues or other advertising material. Any description is for illustrative purposes only and there may be small discrepancies in size and colour.

For goods made to your special requirements, it is your responsibility to ensure that all specifications are correct. For such items, the right of withdrawal does not apply. All goods displayed on the website are subject to availability.

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Delivery

We will deliver the goods to the delivery location without undue delay and no later than 30 days after the contract is entered into, unless otherwise agreed.

If we fail to deliver on time, you may terminate the contract if:

• A) we have refused to deliver, or timely delivery was essential and made known to us before the contract; or
• B) you specified a later delivery period which we also failed to meet.

If the contract is terminated, all payments will be refunded without delay.

We do not deliver outside England and Wales, Scotland, Northern Ireland, the Isle of Man and the Channel Islands. We do not deliver to BFPO addresses.

Goods become your responsibility once delivery is completed. Risk passes to you upon delivery.

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Withdrawal and Cancellation

We reserve the right to replace a defective product with an equivalent product if the identical item is unavailable.

When issuing a credit for returned products, the credited amount will always be the lower of the current price or the original invoiced price.

Does it cost anything to return an item?

The return shipping fee is 20 GBP

When will I receive my refund?

Once we have received your return, it may take up to 10 business days before the refund appears in your account.

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Right of Withdrawal

To cancel your purchase, please contact customer service and inform us that you wish to return your order. A return shipping label will be sent by email.

Note: Do not send returns without prior approval.

You must contact us no later than 14 days from the day after you receive your goods.

Items that cannot be returned

The right of withdrawal applies only to unopened products and does not include custom-made items such as made-to-measure photo wallpapers and murals.

Paint and sample sheets cannot be returned, even if unopened.

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Reimbursements and Possible Deductions

If you cancel a contract in full, we will reimburse all payments including standard delivery costs. Return costs are not reimbursed.

We may deduct for loss in value resulting from unnecessary handling of the goods.

Refunds will be made no later than:

• A) 14 days after receiving the returned goods; or
• B) 14 days after proof of return is provided.

Refunds will be made using the same payment method as the original transaction.

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Faulty Goods and Complaints

You are entitled to goods of satisfactory quality, fit for purpose and as described.

Within six months of delivery, you are entitled to repair, replacement or refund. After six months, you must prove the fault existed at delivery.

Contact customer service at customerservice@wallpassion.co.uk or +46 (0)8 261111 with details and photos if required.

If a complaint remains unresolved, you may contact the UK European Consumer Centre https://www.ukecc.net/contact-us

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Circumstances Beyond Control

Neither party shall be liable for failure caused by circumstances beyond reasonable control. Obligations will be suspended for the duration of such circumstances.

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Personal Information

All personal data is processed in accordance with the General Data Protection Regulation and our privacy policy.

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Excluding Liability

The supplier does not exclude liability for:

• Fraud or fraudulent misrepresentation
• Death or personal injury caused by negligence

Subject to the above, the supplier is not liable for:

• Losses that were not reasonably foreseeable; or
• Business losses such as loss of profit.

Guarantees & Complaints

Wallpassion provides a 1-year guarantee on all products against original defects.

We provide no guarantee for defects that are caused by wear, incorrect assembly, or negligence.

We recommend always checking products before assembly to ensure that no factory defects or transport damages have occurred.

This is particularly important as we do not reimburse associated costs, such as, for example, re-wallpapering.

To guarantee a good end result, it is important to follow the assembly instructions included with your product.

Even though our types of wallpaper are considered easy to install, we recommend that anyone unsure seek the help of a professional.

Reservations are made for printing errors, informational errors, and specification errors for all articles and services in our range. All image information on our websites should be seen as illustrations, and we cannot guarantee that the images reflect the exact appearance or quality of the product.

If you are a member of PriceRunner, your purchase is also covered by PriceRunner's purchase guarantee. Find out more here. https://www.pricerunner.com/info/pricerunner-membership

According to the Consumer Sales of Goods Act, private individuals have a three-year right of complaint, regardless of the warranty period that applies to an item.

Complaints must be made within a reasonable amount of time from the discovery of the defect.

In the event of a complaint after the expiry of the warranty period, the buyer must demonstrate that the defect was already present at the time of delivery.

INTEGRITY AND PERSONAL DATA POLICY FOR L N FÄRG OCH TAPETBUTIK AB

L N Färg och Tapetbutik AB, company ID number 556930-6722, is the data controller responsible for all personal data shared with us and protects your personal integrity.
This data protection policy explains how L N Färg och Tapetbutik collects and processes your personal data.

It also describes your rights regarding the storing of personal data and how you can exercise them.
You can always contact us if you have any questions regarding integrity and data protection by emailing us at customerservice@wallpassion.com.

By using the products and services of L N Färg och Tapetbutik AB, you consent to our data protection policy and the handling of your personal data.
You also consent to us using digital communication channels to share information with you.
It is important that you read and understand our data protection policy before using our services or products.

For us to be able to offer you our services, we need to process your personal data as stated in this document. We do this with the highest concern for your integrity.

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What data do we collect?

Data that you share with us

You can directly or indirectly share personal data with us in different ways, including when placing an order in our webshop, when selecting a payment method, or when contacting us.

This may include:

• Personal and contact information: name, billing and shipping address, email address, phone number, etc.

Data about you that we collect

When you use our services, we may collect:

• Personal and contact information such as name, address, email, phone number.
• Information about goods or services: details regarding what you have purchased.
• Information about how you interact with us: usage of our services, page loading times, errors, how you accessed and left our website, and message delivery notifications.
• Device information: IP address, language settings, browser settings, time zone, operating system, device, screen resolution.
• Geographical data: your geographic location.

Some data you provide is necessary for completing a purchase. Other data helps us improve services as described below.

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Why do we process your data?

1. To process orders

Legal Grounds: Necessary to fulfill our customer obligations
Website Visitors: N/A
Non-registered Customers: ✔️
Newsletter Recipients: N/A

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2. For handling customer service claims and questions

Legal Grounds: Legitimate interest*
Website Visitors: ✔️
Non-registered Customers: ✔️
Newsletter Recipients: ✔️

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3. For giving personalised product suggestions and managing competitions

Legal Grounds: Legitimate interest**
Website Visitors: ✔️
Non-registered Customers: ✔️
Newsletter Recipients: ✔️

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4. To market products and services

Legal Grounds: Legitimate interest*** + consent as required by marketing laws
Website Visitors: ✔️
Non-registered Customers: Legitimate interest***
Newsletter Recipients: Legitimate interest*** + marketing consent

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5. To develop and improve our services, products, and systems

Legal Grounds: Legitimate interest****
Website Visitors: ✔️
Non-registered Customers: ✔️
Newsletter Recipients: ✔️

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6. To prevent misuse and assist legal authorities as required by law

Legal Grounds: Legitimate interest*****
Website Visitors: ✔️
Non-registered Customers: ✔️
Newsletter Recipients: ✔️

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7. To comply with legal bookkeeping requirements

Legal Grounds: Required by law
Website Visitors: N/A
Non-registered Customers: ✔️
Newsletter Recipients: N/A

If you do not wish to receive our newsletter or have comments, contact us at customerservice@wallpassion.com.

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With what parties might we share your data?

We may transfer or share your information with selected third parties such as:

• IT system suppliers
• Logistics and transportation companies
• Authorities
• Payment service providers (e.g., Klarna, PayEx, Dibs)

We take all reasonable legal, technical, and organisational measures to ensure your data is processed securely.

What we will NOT do

We will never sell your data to a third party without your informed and confirmed consent.

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Where do we store and process your personal data?

We aim to store all personal data on servers located within the EU/EES.

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How long do we keep your personal data?

We retain your data:

• As long as needed to fulfill our obligations to you
• As long as legally required for bookkeeping
• As long as reasonably needed for batch tracking, image ID, measurements for repeat orders, and direct marketing (unless you opt out)

You may unsubscribe from newsletters or withdraw marketing consent at any time.

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Your rights to access, correction, and erasure

• Right to access: You can request a free copy of your stored personal data.
• Right to correction: You may correct incorrect or incomplete personal data.
• Right to erasure: You may request deletion of your data if it is no longer needed.
  • Some legal requirements (tax, accounting, consumer rights laws) may require us to retain certain data.
• Right to file a complaint: You may contact the national Data Protection Agency.
• Right to data portability: You may request your supplied data in a structured format for transfer to another data controller. Applies only to data processed based on contract or consent.

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Cookies and tracking technologies

We may use cookies or similar technologies to improve your user experience.
Contact customer service for more information about how L N Färg och Tapetbutik AB uses cookies.

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Contact us

L N Färg och Tapetbutik AB is the Data Controller for the personal data you provide through purchases or other contact.

Mailing address:
Box 7242
187 13 Täby, Sweden

Visiting address:
Tumstocksvägen 9A
187 66 Täby, Sweden

Company ID: 556930-6722

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This integrity and personal data policy was last updated:
2021-06-09

Pricerunner Purchase Guarantee

Your purchase with us is covered by the PriceRunner Purchase Guarantee free of charge. It gives you up to £5,000 if something goes wrong. To be covered by the Purchase Guarantee, you need to be a registered member of PriceRunner.

Those who are not already a member of PriceRunner

and visited us through them can also take advantage of the Purchase Guarantee by registering within 60 minutes of your purchase. Becoming a PriceRunner member is free and only takes a couple of minutes! Become a free member of PriceRunner.

In order for the Purchase Guarantee to apply

the order must be addressed to you personally. You are entitled to compensation if something goes wrong with your purchase, such as that the product being broken, an individual product is missing upon delivery, the product is faulty or delivery fails.

If something went wrong with your purchase

PriceRunner Buy Warranty reimburses you for both purchasing costs and shipping costs. You will also receive compensation for direct financial damage you suffered as a result of the error. PriceRunner Purchase Guarantee does not reimburse any impairment, loss of revenue or other direct or indirect costs.

Visit PriceRunner for a list of categories not covered and full Terms of Use for the Purchase Guarantee.